Return Policy

All sales are final. Fichier Caché does not accept returns or exchanges.

In the event that items are damaged upon arrival (water damage or physical damage) a request for an exchange can be made for replacement items within 5 business days after arrival. Shipping costs for exchanging damaged items for new items will be covered by FC. Damaged items cannot be refunded or credited to an account. Damaged items can only be exchanged for replacement items.

For all inquiries on items that arrive damaged, feel free to contact us via e-mail at contact.fichiercache@gmail.com and we will be sure to get back to you within 24 hours.

Product Availability 

Although availability may be indicated on the site, we cannot guarantee product availability and products, therefore, may not be available for immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.

Shipping and Delivery

Purchased items will be shipped within 10 business days of placing an order, although most will be shipped within 3 to 4 days. Please allow 5 business days for a package to arrive, once you receive a shipping confirmation from us.

Domestic Orders

Shipping costs for orders within Tunisia are to be paid in CASH upon delivery. An Aramex delivery driver will contact you via phone to arrange a time to deliver your package. Aramex requests that you have exact change in cash to purchase your items. Please be sure to answer your phone to prevent your package from being sent back to FC. We are not liable for orders destined to arrive at Tunisian addresses that are not successfully delivered due to negligence on the customer’s behalf. 

International Orders

Contact us directly to place an order. International shipping costs vary depending on weight and destination. International orders are shipped via Aramex. All applicable customs fees and duties are the sole responsibility of the customer.

Please feel free to send us a message should you have any questions or concerns: contact.fichiercache@gmail.com

 

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